Rebound, a reverse logistics company, partners with well-known online fashion brands, such as ASOS, Mango and Boden, to provide them with a returns management service.
"This level of service is something we have never experienced before with a software development company, and it is very reassuring."
COO of Rebound
After constantly running into the same problems with previous software providers, such as missed deadlines and conflicting ideas about software design, Rebound decided to hire a new software development company. It wanted to create an online platform tailored specifically for their needs. It was crucial to improve the shopper return experience, since it would mean a greater volume of sales for the online stores and, thereafter, increase customer satisfaction for Rebound.
Initially, Rebound was wary about working with a software development company without a presence in the UK. However, contacts from AirCityPost and P2P Mailing, highly recommended XMLShop. This convinced Rebound to give it a try. It took XMLShop just a few months to build a new system from scratch. The platform was launched in March of 2015. The projects involved data-heavy user interfaces and custom APIs to satisfy requests of large end-clients. Everything went smoothly from the very first day. XMLShop’s experience with logistics software and the effective communication between the developers and Rebound’s management were key for success of the project.
The platform, designed by XMLShop, includes numerous features that help to enhance the user experience. It accepts over 150 payment methods, and lets the customer pay in 130 different currencies. Integration with online brands is simple, and only takes about two weeks to implement.
Feedback from shoppers was immediate and very positive, with 93% voting that the new Rebound platform was “very easy to use.” The online stores were also happy with the results, and Rebound was able to gain more customers.
Rebound continues to grow its success and improve the client experience; in 2017, it was selected as a finalist in the “Best Innovation in eCommerce Delivery / Logistics at this year s eCommerce Awards for Excellence.